Frequently Asked Questions

  1. Registration:

    1. What should I do if I need to update my registration information, and whom should I contact?

    Please use the Contact Us link or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any updates needed to your registration information.

  2. Travel & Arrival:

    2. Do I need a passport to travel to Jamaica?

    Yes, a valid passport is required for all international visitors.

    3. Are there visa requirements for U.S. or Canadian citizens?

    No visa is required for stays under 90 days for U.S. and Canadian citizens.

    4. What if my passport expires soon?

    Your passport should be valid for at least 6 months after your travel date.

    5. Will someone assist me at the airport?

    Yes, we will coordinate all transportation from Sangster International Airport (MBJ) to the resort.

    6. How long does it take to reach the resort from the airport?

    Approximately 20 minutes by private transfer.

    7. What should I do upon arrival at the airport?

    After customs and baggage claim, look for our representative who will assist with your transfer.

    8. Can I arrange transportation on my own?

    While you may arrange your own transport, we recommend using the coordinated service for convenience and safety.

    9. Is tipping required for the airport transfer?

    Tipping is optional but appreciated for excellent service.

    10. Can I share transportation with other guests?

    Private transfers are arranged, but shared options may be available upon request.

    11. What if my flight is delayed?

    Our team monitors arrivals and will adjust your transfer accordingly.

  3. Flights:

    12. How many pieces of luggage am I allowed to bring?

    Your ticket allows one carry-on and one personal item. Checked bags may incur a fee, payable directly to the airline. Please check your airline’s website for specific baggage allowances and fees.

    13. Whom should I contact if I have questions regarding flights?

    For flight-related inquiries, email This email address is being protected from spambots. You need JavaScript enabled to view it.. You will typically receive a response within 24 hours.

    14. Is it possible to pay for an upgraded seat?

    Yes, upgrades are available if seats are still open. A credit card is needed to secure the upgrade.

    15. Can I use airline miles to upgrade my seat?

    Yes, you will need to contact the airline directly:

    • Delta: 1-800-221-1212
    • United: 1-800-864-8331
    • American Airlines: 1-800-433-7300

    16. What if I am not seated with my travel companion?

    Please contact This email address is being protected from spambots. You need JavaScript enabled to view it., and we’ll do our best to help ensure you are seated together.

    17. What if there is a discrepancy between the name on my ticket and my passport?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct spelling, and we’ll update your documentation accordingly.

    18. What should I do if I can no longer go on the trip?

    Please reach out to The GRA Group via the Contact Us link or email This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible.

  4. Check-In & Check-Out:

    19. What are the check-in and check-out times?

    Check-in is 3:00 PM, and check-out is 12:00 PM.

    20. Can I request early check-in or late check-out?

    Requests are subject to availability. Please notify the front desk in advance.

    21. What identification is required at check-in?

    A valid passport and a credit card for incidentals are required.

    22. Are there any age restrictions for guests?

    The resort is adults-only, typically for guests 18 years and older.

    23. Can I check in if I arrive before 3 PM?

    Early arrivals may store luggage and use resort facilities while waiting for your room.

  5. Accommodation:

    24. What types of rooms are available?

    Rooms range from ocean view suites to swim-up suites with all-inclusive amenities.

    25. Are rooms equipped with Wi-Fi?

    Yes, complimentary Wi-Fi is available throughout the resort.

    26. Are there options for accessible rooms?

    Yes, accessible rooms are available upon request.

    27. Can I request a specific room location?

    Room location requests are subject to availability and should be made in advance.

    28. Are mini-bars included in the room?

    Yes, mini-bars are stocked daily with soft drinks, water, and alcoholic beverages.

  6. Dining & Beverages:

    29. How many restaurants are at the resort?

    The resort offers several restaurants including international, Caribbean, and gourmet options.

    30. Do I need reservations for dining?

    Reservations are recommended for specialty restaurants and can be made through the concierge.

    31. Are there options for dietary restrictions?

    Yes, please inform the staff in advance of any allergies or dietary preferences.

    32. Are alcoholic beverages included?

    Yes, the all-inclusive package includes premium beverages.

    33. Are there 24-hour dining options?

    Some bars and lounges offer late-night snacks; check with the concierge for details.

  7. Resort Activities & Amenities:

    34. What activities are available at the resort?

    Daily activities include beach yoga, water sports, cooking classes, and evening entertainment.

    35. Are there pools at the resort?

    Yes, multiple pools including infinity pools and swim-up bars.

    36. Is there a spa or fitness center?

    Yes, the resort features a full-service spa and fitness center.

    37. Can I book excursions through the resort?

    Yes, excursions like snorkeling, zip-lining, and cultural tours can be booked with the concierge.

    38. Are activities included in the all-inclusive package?

    Many on-site activities are included; some specialized excursions may have additional costs.

  8. Local Area & Travel Tips:

    39. Can I explore Montego Bay on my own?

    Yes, but we recommend guided tours or concierge assistance for safety.

    40. Are there local shops or markets near the resort?

    Yes, there are local markets and boutiques in Montego Bay and surrounding areas.

    41. Are there cultural or historic attractions nearby?

    Yes, popular options include Rose Hall Great House, Bob Marley Museum, and local craft markets.

    42. Is it safe to walk around the area?

    Guests should remain in well-traveled, resort-recommended areas and follow local safety advice.

    43. What should I pack for my trip?

    Essentials include:

    • Passport and travel documents
    • Lightweight clothing and swimwear
    • Sunscreen and insect repellent
    • Comfortable shoes for excursions
    • Light jacket for cooler evenings

    44. Is tipping expected at the resort?

    Gratuities are included for most services; additional tipping is optional for exceptional service.

    45. How can I contact the resort before my arrival?

    You can reach the resort by phone, email, or through the website contact form. For assistance, guests can also contact The GRA Group using the Contact Us link or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Passport Notice

NOTE: U.S. citizens must present a valid passport book for this trip. Allow up to eight weeks to obtain a new or renewed passport. Your passport MUST have at least six (6) months validity from the date you will be returning to the United States. Please refer to The U.S. Department of State website for additional information on obtaining a passport - www.travel.state.gov.

Notice on COVID-19

Please understand the contagious nature of COVID-19 and by entering the airplane to embark on this trip you voluntarily assume the risk that you may be exposed to or infected by COVID-19 while traveling. Such exposure or infection may result in personal injury, illness, permanent disability, and possible death. By embarking on this journey you voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to yourself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind.

As travel opens around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include, but are not limited to: curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings, self-quarantine requirements and COVID test results. By embarking on this trip, you agree that you are ultimately responsibility for yourself and your traveling party to have all the necessary provisions for travel (such as COVID test results, pre-travel questionnaires, etc.) Moreover, you understand that you are responsible for the necessary documents (such as COVID test results, pre-travel questionnaires, etc.) considering COVID-19, in order to travel to the above stated destination.

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